Products that are in stock and ordered before 3pm CST will ship same day.
Yes, for an additional charge we offer Next Day Air or 2Day Air.
Orders totaling $250 or more will ship Fedex Ground at no charge.
Yes, you may drop ship orders directly to your patients. There is an additional $6.00 charge for any drop shipment, plus the standard shipping fee.
Once your order is processed and shipped, you will receive an email confirmation including the Fedex tracking number. You will be able to track your order on the Fedex website using this tracking number.
Standard Fedex Ground Shipping is $11.95
For questions regarding your website account please contact Customer Service at (800) 332-2351 or email [email protected]
Yes, you will receive a confirmation email.
Yes, you will need an account with Ortho Molecular Products to place an order on the website. Once you are approved for on-line access, an account will be established for you.
Once approved your account is available immediately. The approval process is typically completed within 24hrs (Monday through Friday).
Yes, upon registration you will receive a welcome packet that will include a catalog and price list, as well as contact information for your Sales Representative.
Ortho Molecular Products, Inc. produces and distributes dietary supplements and nutritional specialty products which are intended for use by patients under the professional supervision of a state licensed health care practitioner, i.e. medical doctor, pharmacist, chiropractor or naturopathic doctor.
We do provide occasional promotional discounts via email. If you do not wish to receive these promotional emails you can unsubscribe to the mailing list at any time by clicking on the “unsubscribe” link located at the bottom of every e-mail.
Yes, please review our list of volume discounts below.
If you anticipate placing our products on your website, please contact your rep for details & guidelines.
We accept American Express, Discover, Visa and MasterCard.
Ortho Molecular Products are only available through a state licensed healthcare professional. If you are a patient and would like to purchase our products please consult your physician or licensed healthcare provider.
Items placed in your cart will remain for approximately 8 days.
There is no minimum order required for purchasing Ortho Molecular Products.
If you need contact information for the Sales Representative in your region, please contact us at [email protected] or call (800) 332-2351.
Our Customer Service hours:
Monday: 7am - 7pm CST
Tuesday: 7am - 7pm CST
Wednesday: 7am - 7pm CST
Thursday: 7am - 7pm CST
Friday: 7am - 7pm CST
Our Contact information:
Email: [email protected]
Phone: (800) 332-2351
Fax: (800) 476-4664
Ortho Molecular Products are 100% guaranteed. If you are not completely satisfied with any of our products, please contact us and let us demonstrate this commitment to you.
Our goal at Ortho Molecular Products is to make sure our customers are fully satisfied with our products. We will accommodate most returns with the following requirements:
Yes, Auto-ship cancellation can be completed in the “my accounts” section of the website.
Yes, however each product will be delivered as a separate order unless entered with the same ship date.
Yes, you can specify one card to be your default/Auto-ship specified credit card.
Yes, you will receive an invoice for each order that you submit.
No, notifications are made only on new orders or changes to current orders. You can review or change your Auto-ship schedule at any time by going to the “Auto-ship” section of “My Account”.
Please refer to Return Policy. For more information call Customer Service at 800-332-2351.
No, Auto-ship is a FREE feature.
We do not provide patient information/literature. We do provide Product Info Sheets to our clincians, who can reference it when consulting with a patient.